A Logistics Assistant is a key operational role that ensures the smooth and efficient delivery of academic programs. This position involves coordinating teaching schedules, managing class logistics, securing test materials, and supporting events and communications. The ideal candidate will be detail-oriented, proactive, and able to work collaboratively to maintain high standards of service and compliance.

·         Arrange termly teaching schedules and classroom allocations

·         Plan classes, consolidate teaching preferences and propose teacher headcount request

·         Monitor teacher punctuality and ACE App logins

·         Arrange class covers, make-up tests, and teacher timesheets

·         Supervise term-break duties and verify teacher’s leave requests.

·         Manage and secure test paper distribution and collection

·         Enforce Child Protection policies

·         Print/Distribute students’ certificates and test report forms

·         Update English Program posters for public

·         Coordinate logistics for promotional events (Graduation, Open Days, Orientation, Experience Classes, etc)

·         Other tasks as requested by the management 

Skills of a Logistics Assistant:

·         . Organizational Skills: Manage termly teaching schedules, classroom allocations, and event logistics while avoiding clashes.

·         . Time Management: Prioritize daily tasks such as urgent classroom swaps, substitute teacher arrangements, and attendance reporting.

·         . Communication Skills:  Liaise with teachers, students, parents, and departments (e.g., IT, Marketing) for schedules, certificates, or event updates.

·         . Problem-Solving Skills: Address unexpected issues like technical failures (AC/projector) or last-minute teacher absences with quick solutions.

·         . Attention to Detail: Accurately print/distribute certificates, track teacher, students and classes data, and ensure test papers are securely handled.

·         . Tech Proficiency: Use ACE App, scheduling tools, Microsoft Office, and databases to log attendance, manage timesheets, or generate reports.

·         . Cultural Sensitivity: Navigate interactions with Khmer and expatriate staff, adapting communication styles as needed.

·         . Discretion: Handle confidential data (e.g. test papers, academic records, teacher tardiness reports) responsibly.

·         . Flexibility: Adapt to shifting priorities, such as urgent parent inquiries or sudden event logistics changes.

·         . Customer Service: Respond to student/parent requests (e.g., academic records) promptly and professionally.

·         . Multitasking: Juggle termly planning (e.g., enrolment schedules) with daily duties like room swaps or certificate distribution.

·         . Team Collaboration: Work with the Client Service Department, Logistics Manager, Campus Manager, and teachers to align schedules and resources.

·         . Reporting Skills: Compile accurate verbal and written reports on teacher punctuality, student attendance, and termly test papers.

·         . Conflict Resolution: Mediate minor disputes (e.g., classroom allocation clashes) and escalate issues when necessary.

. Initiative: Proactively anticipate needs, such as preparing materials for Open Days or flagging potential schedule overlaps.

RELATIONSHIPS

Internal

. Teachers and Lead Teachers

. Campus Manager

. Teacher Resource Team

. Administration Team

. IT Department

. Marketing & CSO Teams

. People Experience Team

. Child Protection Officers (CPOs)