IT Officer will be responsible for system maintenance, network administration, troubleshooting, providing IT support to staff and students, and IT support at IDP/ACE events. The role will also be tasked with joining projects with IT team to research new technology or innovation which would be applied at IDP/ ACE.

The role works closely with IT Office Manager at the respective assigned campus, Chief Information Officer, Study Abroad, IELTS, Logistics and Admin Team to fulfill its duties. 

Roles and Responsibilities: 

• System maintenance and network administration

• Troubleshooting

• Providing IT support/ solution to staff and students

• Joining projects with IT team to research new technology/ information which would be applied at IDP/ ACE

• Supporting the implementation of IT projects

• Providing IT support at IDP/ ACE events / functions

Relationships

Internal

• Chief Information Officer 

• IT Office Manager

• Employee from different departments

• Counterparts from other BUs

External

•  General customers at IDP/ACE events, students, parents

Key Requirements: 

• A university degree in a relevant field

• Experience in computer maintenance and network administration is preferred (maintenance, troubleshooting, networking and security)

• Good command of English language proficiency 

• Good interpersonal, communication, and organisational skills  

• Strong commitment to professional integrity and ethical conduct

• Demonstrated enthusiasm for learning/ professional development

• Flexibility (e.g: adjusting to changing circumstances and working on a changing variety of tasks)

• Ability to work in cross-cultural environment