Key responsibilities:

A Study Abroad Counsellor guides students through the process of pursuing education overseas. This includes providing personalized advice on suitable programs and institutions, assisting with applications and visa processes, and offering support on pre-departure preparations to ensure a smooth transition to studying abroad.

·         - Provide counselling services on study and visa applications to clients 

          - Provide general administrative support to the Study Abroad Resource Centre 

·         - Ensure that all clients are professionally served, and a feedback system is effectively implemented 

·         - Participate in the development and implementation of promotion campaigns and branding strategies 

·         - Assist in event management (e.g. Study Abroad Expos) 

·         - Other tasks as requested by the manager

Skills of a Study Abroad Counselor

    - Positive Attitude: Maintains an optimistic and encouraging mindset to support students through the complex and sometimes stressful process of studying abroad.

    - Effective Communication skills: Clearly conveys information, both verbally and in writing, to students, parents, and partner institutions, always ensuring accuracy and professionalism.

·        - Strong Interpersonal skills: Builds trust and rapport with students from diverse backgrounds, fostering a welcoming and supportive counselling environment.

·        - Ability to handle pressure: Handles high-pressure situations, tight deadlines, and multiple student cases calmly and efficiently without compromising service quality.

·        - Adaptability and Openness to Change: Responds flexibly to changing visa policies, education trends, and institutional requirements, while continuously updating knowledge and processes.

·        - Attention to Detail: Ensures application documents, visa requirements, and eligibility criteria are carefully checked to avoid errors and delays.

·        - Problem-Solving Skills: Identifies challenges faced by students and offers practical, timely solutions to support their academic and career goals abroad.

RELATIONSHIPS

Internal

·         - Employee

·         - Country Leadership team

·         - Counterparts from other BUs

     - Central CRM & Service Desk team

External

     - Candidates from diverse background (students and parents)

     - Labor officer and government representatives

     - Compliance Vendor

     - Partner institutions (Universities, Colleges, and Schools)

     - Embassies and Consulates

Key requirements:

·         - A university degree is preferred 

·         - Previous related experience is highly preferred 

·         - Good command of English (both written and spoken) 

·         - Good organizational ability, customer service skills, and communication skills 

·         - Strong commitment to professional integrity and ethical conduct 

·         - Ability to work as part of a team and independently 

·         - Ability to work in a cross-cultural environment